In this episode with Hugo Engel, Digital Executive at LEON Restaurants, we learn how they transformed their business by creating value for customers with personalised experiences through the power of technology and data-led decisions.
Michael and Hugo cover:
– How to use digital ordering capabilities to serve and understand customers better
– How to put digital tools in the hands of the frontline
– How data can transform your customer experience
– How digital learning can improve the onboarding process
– The importance of stopping up and sorting out your tech stack.